Privacy policy

1. general information about the collection of personal data

a. In this statement we inform about the collection of personal data when using our website. Personal data is all data that can be related to you personally, e.g. name, address, e-mail addresses, user behavior.

b. The responsible party pursuant to Art. 4 (7) of the EU General Data Protection Regulation (DS-GVO) is Kitz Global Living address in Mallorca.

2. your rights

a. You have the following rights vis-à-vis us regarding the personal data concerning you:

• Right to information,
• Right to correction or deletion,
• Right to restriction of processing,
• Right to object to processing,
• right to data portability.

b. You also have the right to complain to the data protection authority about the processing of your personal data or, if applicable, about the violation of your data protection rights by us.

3. collection of personal data for inquiries

When you contact us by e-mail or via a contact form, the data you provide (your e-mail address, possibly your name and telephone number or other contact data) will be stored by us in order to respond to your inquiries. The legal basis for this processing is Art. 6 para. 1 lit. b DS-GVO. We anonymize the data as soon as an inquiry has been processed or, if applicable, as soon as claims arising from a legal relationship established in connection with an inquiry no longer exist or can exist.

4. collection of personal data when visiting our website

a. In the case of merely informative use of the website, i.e. if you do not register or otherwise transmit information to us, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure its stability and security (legal basis is Art. 6 para. 1 lit. f DS-GVO):

• IP address

• Date and time of the request

• Time zone difference to Greenwich Mean Time (GMT)
• Content of the request (specific page)

• Access status/HTTP status code

• Amount of data transferred in each case
• Website from which the request comes

• browser

• Operating system and its interface

• Language and version of the browser software.

b. In addition to the previously mentioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive associated with the browser you are using and through which the body that sets the cookie (here by us), certain information flows. Cookies cannot execute programs or transfer viruses to your computer. They are used to make the Internet offer as a whole more user-friendly and effective.

c. Use of cookies:

• This website uses the following types of cookies, the scope and functionality of which are explained below:

• Transient cookies, for this purpose b)

• Persistent cookies, in addition c)

• Transient cookies are automatically deleted when you close the browser. These include, in particular, session cookies. These store a so-called session ID, with which various requests of your browser can be assigned to the common session. This allows your computer to be recognized when you return to our website. Session cookies are deleted when you log out or close the browser.
  • Persistent cookies are deleted automatically after a specified duration, which may differ depending on the cookie. You can delete the cookies in the security settings of your browser at any time.
  • You can configure your browser settings according to your preferences and, for example, refuse to accept third-party cookies or all cookies. Please note that you may not be able to use all functions of this website.
  • We use cookies to identify you for subsequent visits if you have an account with us. Otherwise, you would have to log in again for each visit.

5. information about the collection of personal data when using our mobile app

a. When downloading the mobile app, the required information is transferred to the App Store, i.e. in particular user name, email address and customer number of your account, time of download, payment information and the individual device identification number. We have no influence on this data collection and are not responsible for it. We process the data only to the extent necessary to download the mobile app to your mobile device.

b. When using the following data, which is technically necessary for us to offer you the functions of our mobile app and to ensure stability and security (legal basis is Art. 6 para. 1 lit. f DS-GVO):

• IP address
• Date and time of the request
• Time zone difference to Greenwich Mean Time (GMT)
• Content of the request (specific page)
• Access status/HTTP status code
• Amount of data transferred in each case
• Website from which the request comes
• browser
• Operating system and its interface
• Language and version of the browser software
• identification number transmitted by the respective store (AppStore or Google Play Store)

c. When using the mobile app, we also collect your location data. Our offer includes so-called location-based services, with which we offer you special offers tailored to your respective location. You can only use these functions after you have agreed via a pop-up that we can collect your location data by means of GPS and your IP address in anonymized form for the purposes of service provision. You can allow or revoke the function in the settings of the app or your operating system at any time. Your location will only be transmitted to us if, when using the app, you make use of functions that we can only offer you if we know your location.

6. use of the blog functions

In our blog, where we publish various posts on topics related to our activities, you can make public comments. Your comment will be published with your specified name with the post. Your comment will be stored permanently and assigned to your user account. The storage is necessary for us to be able to defend ourselves against liability claims in cases of possible publication of illegal content. We need your e-mail address to contact you if a third party should object to your comment as illegal. Legal bases are Art. 6 para. 1 lit. b and f DS-GVO. Comments are not checked before publication. We reserve the right to delete comments if they are objected to by third parties as unlawful.

7. use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. In the event that IP anonymization is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator.

The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link: Google Browser Plug-in.

This website uses Google Analytics with the extension "_anonymizeIp()".

This means that IP addresses are processed in a shortened form, thus excluding the possibility of personal references. Insofar as the data collected about you is related to a person, this is therefore immediately excluded and the personal data is thus immediately deleted.

We use Google Analytics to analyze and regularly improve the use of our website. The statistics obtained enable us to improve our offer and make it more interesting for you as a user. For the exceptional cases in which personal data is transferred to the USA, Google has submitted to the EU-US Privacy Shield, www.privacyshield.gov/EU-US-Framework. The legal basis for the use of Google Analytics is Art. 6 para. 1 lit. f DS-GVO.

Information of the third party provider: Google Dublin, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms of use for Google Analytics, overview of data protection, and privacy policy.

This website also uses Google Analytics for cross-device analysis of visitor flows, which is performed via a user ID. You can disable cross-device analysis of your usage in your customer account under "My Data", "Personal Data".

8. use of social media plug-ins

Facebook

Our website uses social plugins ("plugins") of the social network facebook.com, which is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are recognizable by one of the Facebook logos (white "f" on blue tile or a "thumbs up" sign) or are marked with the addition "Facebook Social Plugin". The list and appearance of Facebook social plugins can be viewed here: Facebook Plug-ins.

When you call up a web page of our website that contains such a plugin, your browser establishes a direct connection with Facebook's servers. The content of the plugin is transmitted by Facebook directly to your browser, which then integrates it into the website. We therefore have no influence on the scope of the data that Facebook collects with the help of this plugin and therefore inform you according to our level of knowledge.

By integrating the plugins, Facebook receives the information that you have accessed the corresponding page of our website. If you are logged into Facebook, Facebook can assign the visit to your Facebook account. If you interact with the plugins, for example by clicking the Like button or posting a comment, the corresponding information is transmitted directly from your browser to Facebook and stored there. If you are not a member of Facebook, there is still the possibility that Facebook will learn and store your IP address.

The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights in this regard and setting options for protecting your privacy, can be found in Facebook's privacy policy.

If you are a Facebook member and do not want Facebook to collect data about you via our website and link it to your membership data stored on Facebook, you must log out of Facebook before visiting our website.

It is also possible to block Facebook social plugins with add-ons for your browser, for example with the "Facebook Blocker".

Google

Furthermore, this website uses the "Share" function of Google Plus. This is operated by Google Inc (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). Clicking the "share on Google+" button while logged into Google + shares the content of the page on your public profile.

According to Google Inc, personal data is only collected when you click on the button. Even for logged-in Google users, the IP address, among other things, is stored. If you would like to prevent Google Inc. from storing this data and linking it to your account, please log out before visiting this website.

Information on the "Share" function via Google Plus can be found here: Google+ Buttons Policy.

Addresses of the respective plug-in providers and URL with their privacy notices:

a. Facebook Inc, 1601 S California Ave, Palo Alto, California 94304, USA; Facebook Data Policy; further information on data collection: Facebook Help Area, Data Policy on Applications and General Data Policy. Facebook has submitted to the EU-US Privacy Shield: EU-US Privacy Shield.

b. Google Inc, 1600 Amphitheater Parkway, Mountainview, California 94043, USA; Google Privacy Policy & Terms of Use. Google has submitted to the EU-US Privacy Shield: EU-US Privacy Shield.

9. remarketing

We use the Google Remarketing application. This is a procedure with which we would like to address you again. Through this application, our advertisements can be displayed to you after visiting our website during your further internet use. This is done by means of cookies stored in your browser, which Google uses to record and evaluate your usage behavior when you visit various websites. In this way, Google can determine your previous visit to our website. According to its own statements, Google does not combine the data collected in the course of remarketing with your personal data, which may be stored by Google. In particular, according to Google, pseudonymization is used in remarketing.

10 Facebook Custom Audiences

In addition, the website uses the "Custom Audiences" remarketing function of Facebook Inc ("Facebook"). This allows users of the website to be shown interest-based advertisements ("Facebook Ads") when visiting the social network Facebook or other websites that also use the procedure. We thereby pursue the interest of displaying advertisements that are of interest to you in order to make our website more interesting for you.

Due to the marketing tools used, your browser automatically establishes a direct connection with the Facebook server. We have no influence on the scope and further use of the data collected by Facebook through the use of this tool and therefore inform you according to our state of knowledge: Through the integration of Facebook Custom Audiences, Facebook receives the information that you have accessed the corresponding web page of our website, or clicked on an ad from us. If you are registered with a Facebook service, Facebook can assign the visit to your account. Even if you are not registered with Facebook or have not logged in, there is a possibility that the provider will learn and store your IP address and other identifiers.

Deactivation of the "Facebook Custom Audiences" function is possible under Facebook advertising preferences.

The legal basis for the processing of your data is Art. 6 (1) lit. f DS-GVO. For more information on data processing by Facebook, please see Facebook Data Policy.

11. integration of youtube videos

a. We have integrated YouTube videos into our online offer, which are stored on YouTube and can be played directly from our website. These are all integrated in "extended data protection mode", which means that no data about you as a user is transmitted to YouTube if you do not play the videos.

b. Only when you play the videos, the data mentioned in paragraph b. are transmitted. We have no influence on this data transmission.

c. By visiting the website, YouTube receives the information that you have called up the corresponding sub-page of our website. In addition, the data mentioned in point 4. of this statement are transmitted. This occurs regardless of whether YouTube provides a user account through which you are logged in or whether no user account exists. If you are logged in to Google, your data will be directly assigned to your account. If you do not want the assignment with your profile at YouTube, you must log out before activating the button. YouTube stores your data as usage profiles and uses them for the purposes of advertising, market research and/or demand-oriented design of its website. Such an evaluation is carried out in particular (even for users who are not logged in) to provide needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, and you must contact YouTube to exercise this right.

d. For more information on the purpose and scope of data collection and its processing by YouTube, please refer to the privacy policy. There you will also find further information on your rights and setting options to protect your privacy: Google privacy policy. Google also processes your personal data in the USA and has submitted to the EU-US Privacy Shield: EU-US Privacy Shield.

12. integration of Google Maps

On this website we use the offer of Google Maps. This allows us to show you interactive maps directly in the website and enables you to use the map function comfortably.

By visiting the website, Google receives the information that you have called up the corresponding sub-page of our website. In addition, the data mentioned under point 4. of this statement are transmitted. This occurs regardless of whether Google provides a user account through which you are logged in or whether there is no user account. If you are logged in to Google, your data will be directly assigned to your account. If you do not want the assignment with your profile at Google, you must log out before activating the button. Google stores your data as usage profiles and uses them for the purposes of advertising, market research and/or demand-oriented design of its website. Such an evaluation is carried out in particular (even for users who are not logged in) to provide needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, whereby you must contact Google to exercise this right.

For more information on the purpose and scope of data collection and its processing by the plug-in provider, please refer to the provider's privacy policy. There you will also find further information on your rights in this regard and setting options for protecting your privacy: Google privacy policy. Google also processes your personal data in the USA and has submitted to the EU-US Privacy Shield: EU-US Privacy Shield.

13. use of Google Adwords conversions

We use the offer of Google Adwords to draw attention to our attractive offers with the help of advertising media (so-called Google Adwords) on external websites. In relation to the data of the advertising campaigns, we can determine how successful the individual advertising measures are. In this way, we pursue the interest of displaying advertisements that are of interest to you, making our website more interesting for you and achieving a fair calculation of advertising costs.

These advertisements are delivered by Google via so-called "ad servers". For this purpose, we use ad server cookies, through which certain parameters for measuring success, such as display of the ads or clicks by users, can be measured. If you access our website via a Google ad, Google Adwords will store a cookie on your PC. These cookies usually lose their validity after 30 days and are not intended to identify you personally. The unique cookie ID, number of ad impressions per placement (frequency), last impression (relevant for post-view conversions) and opt-out information (marking that the user no longer wishes to be addressed) are usually stored as analysis values for this cookie.

These cookies enable Google to recognize your internet browser. If a user visits certain pages of the website of an Adwords customer and the cookie stored on his computer has not yet expired, Google and the customer can recognize that the user clicked on the ad and was redirected to this page was. A different cookie is assigned to each Adwords customer. Cookies can therefore not be tracked via the websites of Adwords customers. We ourselves do not collect and process any personal data in the aforementioned advertising measures. We only receive statistical evaluations from Google. Based on these evaluations, we can see which of the advertising measures used are particularly effective. We do not receive any further data from the use of the advertising tools; in particular, we cannot identify users on the basis of this information.

Due to the marketing tools used, your browser automatically establishes a direct connection with Google's server. We have no influence on the scope and further use of the data collected by Google through the use of this tool and therefore inform you according to our state of knowledge: Through the integration of AdWords Conversion, Google receives the information that you have called up the corresponding part of our website or clicked on an ad from us. If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or have not logged in, there is a possibility that the provider learns your IP address and stores it.

You can prevent participation in this tracking process in various ways:

a. by setting your browser software accordingly; in particular, the suppression of third-party cookies will result in you not receiving ads from third-party providers,

b. by disabling cookies for conversion tracking by setting your browser to block cookies from the domain "www.googleadservices.com": Google Advertising Settings. Whereby this setting will be deleted when you delete your cookies,

c. by disabling interest-based ads from the providers that are part of the "About Ads" self-regulatory campaign, via the link: DAA Webchoices Browser Check. Whereby this setting will be deleted when you delete your cookies,

d. by permanently disabling it in your Firefox, Internetexplorer or Google Chrome browsers at the following link: Save ad settings with browser plug-in. We would like to point out that in this case you may not be able to use all functions of this offer in full.

The legal basis for the processing of your data is Art. 6 (1) lit. f DS-GVO. Further information on data protection at Google can be found here:

• Google privacy policy
• Google website statistics

Alternatively, you can visit the website of the Network Advertising Initiative at NAI: Network Advertising Initiative. Google has submitted to the EU-US Privacy Shield: EU-US Privacy Shield.

14. newsletter

With your consent, you can subscribe to our newsletter, with which we inform you about our current interesting offers. The advertised goods and services are named in the declaration of consent.

For the subscription to our newsletter we use the so-called double-opt-in procedure. This means that after you have registered via the website, we will send you an e-mail to the e-mail address you have provided, in which we ask you to confirm that you wish to receive the newsletter. We store your IP addresses used and times of registration and confirmation. The purpose of this procedure is to be able to prove your registration and, if necessary, to clarify a possible misuse of your personal data.

Mandatory information for sending the newsletter is only your e-mail address. The provision of further, separately marked data is voluntary and will be used to address you personally. After your confirmation, we store your e-mail address for the purpose of sending the newsletter. The legal basis is Art. 6 para. 1 lit. a DS-GVO.

You can revoke your consent to the sending of the newsletter at any time and unsubscribe from the newsletter. You can declare the revocation by clicking on the link provided in each newsletter email, by email to office@remax-premium.at or by sending a message to the contact details provided in the imprint.